I feel Rick Anderson makes a good projection in his article "Away From the Iceberg" where he states "If the profession is a boat, then I think we’re all rowing pretty heroically. But I’m not sure we’re paying enough attention to the potential disasters that lie in our current path". Personally I see this from time to time here at JPL in regards to our new developments in say, Overdrive or Database usage. These resources are great but sometimes I find they are intimidating to patrons. I feel with time, though, we can create new ways to teach access to these things.
Micheal Stephens article discusses the importance of making developments in libraries user-centered. This can be done, he says through open forums, ect..
This type of dialogue with the community can be achieved through more advertisement of advisory committees and communication with patrons.
I was at Magnet Mania a few weeks ago and have not done much high volume outreach. I was surprised to find that very few people were aware of Ride to Read and Overdrive but were very interested. Whenever it is possible, it's always good to mention these programs because they are pretty cool.
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